Service Policies

Last updated: September 14, 2025

These Terms & Conditions (“Terms”) govern all quotes, estimates, bookings, and services provided by Siteworks Maine LLC (“Siteworks Maine,” “we,” “us,” “our”). By requesting a quote, approving an estimate, scheduling, or allowing work to begin, you (“Client,” “you,” “your”) agree to these Terms.

1) Scope of Work & Changes

  • We will perform only the services described in your written estimate (“Scope”).

  • Any additions or changes must be authorized in writing before work proceeds and may affect price and schedule (formal change order).

  • We may pause/modify/refuse work if access is inadequate, conditions are unsafe, or materially differ from what was disclosed or observed.

2) Quotes, Estimates & Pricing Approach

  • No pricing is provided or guaranteed until we evaluate the site.

  • We do not quote simple “per-acre” or “per-job” rates without seeing property conditions.

  • Our pricing is competitive for Maine and reflects terrain, vegetation density, access, debris handling, and equipment needs.

  • Estimates are valid for 30 days from issue unless otherwise stated.

  • Work completed prior to a scope change is billable at the agreed rate; revised scope will be priced and approved in writing.

3) Scheduling, Weather & Delays

  • All work is weather-dependent and may be rescheduled for safety/efficiency at our discretion.

  • Delays caused by weather, saturated soils, environmental restrictions, equipment maintenance, supply chain issues, or other events beyond our control are not a breach of contract.

4) Access, Boundaries & No-Go Areas (Client Duties)

  • Provide safe, clear access for heavy equipment (gates unlocked; vehicles, trailers, and obstacles removed; pets and children secured).

  • Mark property boundaries clearly (stakes/flagging). We are not responsible for work outside unmarked lines.

  • Identify “No-Go Areas” in advance (gardens/landscaping, specimen trees to preserve, wells, septics/leach fields, drainfields, stone walls, cultural or environmental exclusions, retained buffers).

  • Access standards: target 12 ft clear width along approach paths; avoid crossing septic tanks, leach fields, undersized bridges/culverts, or weight-limited surfaces unless expressly approved in writing by Client (Client assumes risk for approved crossings).

5) Utilities & Underground Hazards

  • Dig Safe 811: Client must notify 811 at least 3 business days prior to any excavation and provide the ticket number. Client must also locate/mark private or non-member utilities.

  • Disclose and mark: septic systems, water lines, drains/culverts, irrigation, invisible dog fences, communications/electrical, fuel tanks, ledge/bedrock zones, buried debris, wire/cable/fencing.

  • We are not liable for damage to undisclosed or unmarked utilities/structures.

6) Terrain & Site Conditions

  • Forestry mulching uses heavy tracked machinery on uneven/soft ground. Ruts, track impressions, soil disturbance, and compaction are normal and not considered damage.

  • Client must disclose soft ground/wetlands, steep slopes, boulders/ledge, stumps, trash piles, wire, fencing, or hidden debris.

  • If equipment becomes stuck/entangled or access is lost due to undisclosed conditions, standby, recovery, or additional time may be billed.

7) Debris, Mulch & Finish Level

  • Standard forestry mulching leaves chips in place as ground cover.

  • Windrowing, push-piling, hauling, off-site disposal, or seed-ready grading are provided only if explicitly included in the Scope.

  • Drainage patterns will not be materially altered unless the Scope includes grading/drainage work.

8) Deposits, Invoicing & Payment

  • Deposits may be required and become non-refundable upon scheduling/mobilization unless otherwise stated.

  • Remaining balance is due at completion unless different milestones/NET terms are agreed in writing.

  • Accepted: cash, check, card (processing fee may apply), or ACH by arrangement.

  • Past-due balances may accrue a 1.5% monthly finance charge; we may pause work for non-payment.

  • Lien rights reserved. Client acknowledges that improvements may create mechanic’s lien rights under Maine law.

9) Cancellations & Rescheduling

  • Client cancellations/reschedules with less than 48 hours notice may forfeit deposits and may incur mobilization/reschedule fees.

  • If we reschedule for weather/safety, deposits roll to the next agreed date.

10) Safety & Site Control

  • We may pause/refuse work if conditions are unsafe, access is blocked, required markings are missing, or hazards are present.

  • Client will keep children, pets, and bystanders away from active work areas and follow any spotter/crew instructions.

11) Insurance, Liability Limits & Indemnity

  • We maintain commercial liability insurance; certificates available upon request.

  • Limit of liability: Our total liability for any claim is limited to the total amount paid to Siteworks Maine for the services giving rise to the claim.

  • We are not responsible for: pre-existing conditions; damage to undisclosed or unmarked utilities/structures; incidental, indirect, special, or consequential damages (including property value impacts); or normal effects of tracked equipment on ground surfaces.

  • Mutual indemnity: Each party indemnifies the other for claims arising from its own negligence or willful misconduct, except to the extent caused by the other party.

12) Workmanship Warranty

  • We provide a limited workmanship warranty for 30 days after completion to correct documented defects in our work (repair or re-perform, at our option).

  • Exclusions: natural regrowth, erosion/settling, weather events, third-party or client damage, and conditions outside the Scope.

13) Environmental & Regulatory Compliance

  • Client is responsible for obtaining required permits/permissions (wetlands, buffers, shoreland zoning, HOA/abutters, etc.) unless otherwise stated in the Scope.

  • We will observe lawful buffers and stop work if protected habitat or restricted areas are identified.

  • Temporary erosion/sediment controls, if required, must be included in the Scope; ongoing maintenance is the Client’s responsibility unless otherwise agreed.

14) Documentation & Communication

  • We may use before/after photos, GPS/acreage tools, and daily notes to document work areas and progress.

  • For multi-day projects, we will provide reasonable updates and a final walkthrough or photo summary prior to final invoicing, as practical.

15) Suspension & Termination

  • We may suspend or terminate work for non-payment, safety issues, missing markings/permits, or material breach after notice and a reasonable cure period (except immediate risks to safety).

  • Upon termination, Client will pay for all work performed, mobilization, permitted materials, and reasonable demobilization costs.

16) Force Majeure

  • Neither party is liable for delays/failures caused by events beyond reasonable control (severe weather, disasters, government actions, strikes, epidemics, etc.). Time for performance will be extended for the duration of the event.

17) Dispute Resolution, Governing Law & Venue

  • Parties will first attempt good-faith resolution. If unresolved within 30 days, the parties will mediate in Penobscot County, Maine. If still unresolved, the parties may pursue arbitration or litigation as permitted by law.

  • These Terms are governed by the laws of the State of Maine. Venue for any court action lies in the state/federal courts serving Penobscot County, Maine.

  • If permitted by law, the prevailing party may recover reasonable attorney fees and costs.

  • Severability: If any provision is unlawful or unenforceable, the remainder remains in effect.

Client Acceptance:

By requesting or approving a quote, scheduling, or allowing Siteworks Maine to perform services, you agree to these Terms & Conditions.